Posts Tagged ‘medical transcription’
We always remember that the people we serve are patients, who are served by doctors, who often work in bustling hospitals and relentless emergency rooms. What was your last experience in the ER like? Efficient, or agonizing? We’re betting you remember exactly how long it was before you were seen, particularly if your emergency didn’t include spurting blood or broken bones. It’s never fun.
According to the CDC, between 2003 and 2009, wait times in hospital emergency departments increased by 25%, or from 46.5 minutes to 58.1 minutes on average. No one likes to wait, and languishing in the ER, holding onto a throbbing arm or a wailing toddler tops of the list. A possible solution? Telemedicine. Yes, George Jetson, the future is here. One medical school on the cutting edge is forging the new frontier.
Citing an epidemic of overcrowding for more than 2 decades, The UC San Diego School of Medicine recently launched a pilot program to explore the merits of connecting doctors to patients from remote locations when the ER gets overwhelmed. How? You guessed it – by empowering technology to become more humanizing. The doctor will see you NOW – albeit via computer monitor.
According to UC San Diego, “The study is the first of its kind in California to use cameras to bring on-call doctors who are outside of the hospital to the patient in need.” Aside from decreasing patient wait times and improving patient care, the project may help alleviate the staffing issues associated with matching adequate resources to erratic ER cycles.
Dubbed the Emergency Department Initiative to Rapidly Accommodate in Times of Emergency (EDTITRATE), consenting patients are prioritized accordingly and linked to an offsite (but immediately available) physician via high fidelity sound and video, or telemedicine station. An ER nurse facilitates the process. High fidelity sound and video enables the telemedicine physician to examine a patient’s eyes, nose, throat and skin, listening to the heart and lung sounds through the module. Lab and imaging tests may be ordered, reviewed and documented as well. Finally, the attending physician onsite reassesses the patient to confirm findings and actions, and can take time to address patient concerns and questions.
Funded by a $50K grant by the University of California Health Quality Improvement grant, the goal is to expand the project’s reach to the ED in La Jolla. If successful, hospitals across the nation may adopt a similar model.
What are your thoughts? Is this one more step toward improving patient care and satisfaction, particularly with the market opening to so many more people? Or, does telemedicine create one more barrier to the connection between doctor and patient? Time will tell. Till then, we’re keeping the pulse on the response.
In our industry, turn-around-time, or TAT, is everything – well, part and parcel with accuracy and quality. Each one is critical component – we have to deliver it all. Every medical transcription company claims their service is the speediest. But how do they prove it?
And if they’re not measuring up – do they put their money where their mouth is? They should. We do.
24: More than just a T.V. Show
First – yes; you should expect a medical transcription provider to deliver – but also, to prove they’re doing it. It’s critical, because patient records provide necessary information from which the clinician’s work flows – for analyzing history, making diagnosis, making references to specialists and protecting against litigation. Never underestimate the power of the patient record!
So of course, the speed with which data is extracted, recorded and returned is paramount, and turn-around-time to our industry is akin to arrival and departure times in the airline industry. It’s the basis by which our success is measured. The “gold standard?” Ideally, most reports should be returned in 12 – 18 hours, others, from the emergency room for example, should arrive back within 1 – 6 hours.
At iData, we guarantee our turn-around-time, or our clients don’t pay. We think it doesn’t get any more committed than that!
Drilling down: Questions to ask your Clinical Documentation Provider
There are plenty of choices in finding a clinical documentation provider – no argument there. Of course we think you should choose our locally owned small business because we invest so intimately in our customers. Regardless of your choice, it should be an informed one, so we recommend asking the following questions when searching for a new provider:
- What is your average turn-around-time in delivering reports? A provider should have no trouble giving you a solid answer on this and should provide exacting data to show a history.
- What quality controls are in place? Speed is critical, but it cannot be sacrificed at the expense of quality. A slip of the key, a misinterpreted medication dosage can cause serious damage. (Around here our systems ensure each report passes through no less than 3 quality controls. But that’s just us!)
- What kind of technology platform supports their infrastructure? It’s essential that a medical transcription provider use the most cutting edge technology that allows for mobile usage, cloud-based storage and EHR interface. We have to adapt even before our clients do so we can move at the speed of light when the time arrives.
- How do they measure turn-around-time? Each provider should offer their customers reports measuring their turn-around-time. It should be easy to analyze their performance based on delivery after initial data is provided and customers run their own real-time reports.
Like we said – our guarantee at iData is to deliver reports on time, every time – or our customers don’t pay. We’re pretty incentivized to get them turned around on time, every time. Just what the doctor ordered.
Clinical Documentation: The Industry Formerly Known as Medical Transcription
It’s no secret technology’s transforming the Clinical Documentation (formerly known as Medical Transcription) industry. Like businesses everywhere, the technological revolution to which we’re bearing witness requires every one of us to adapt in ways both significant and sublime. And in an industry that’s defined by words, it’s big news that we’re changing the verbiage we use to describe just what it is that we do.
A quick visit to the Medical Transcription Industry Association’s (MTIA) website and you’ll notice that while the URL is the same, their name has changed. Our industry’s primary trade association was just recently minted the Clinical Documentation Industry Association (CDIA). We think that’s pretty big news.
So what’s in a name?